Be part of Melanoma Focus and work for a small, dynamic, friendly team dedicated to supporting melanoma patients, carers and healthcare professionals.
Melanoma Focus is a national charity based in Cambridge, serving patients and clinicians alike, with a strong professional membership and an important advocacy role in patient care. We are well-established as a trusted source of knowledge and good practice in the melanoma community, with significant international respect and a reputation for ‘boxing above our weight’. Our Melanoma Helpline, run by expert clinical nurse specialists, and the comprehensive Patient Decision Aid support patients and carers throughout their melanoma care pathway.
We are committed to welcoming people from the widest possible diversity of background, culture and experience.
The Helpline Responders (HRs) will provide assistance to people in the UK contacting Melanoma Focus about all aspects of melanoma. In common with practice in other medical charities, the Melanoma Helpline will offer guidance, counselling and signposting information but not personal clinical advice.
Clients (patients, carers and the general public) will contact the duty HR by means of a website email form or via the confidential freephone number and the HR will respond within a defined period, either by phone or email. There will be a call centre facility and freephone number to allow HRs to call clients by arrangement or to receive calls from clients. Other duties will include a small amount of administration, debriefing with the Team Leader as appropriate and record-keeping involving a database shared among the team members.
It is essential that HRs have an excellent knowledge, and keep themselves current, on all aspects of melanoma prevention, care and treatments (including adjuvant and metastatic treatments).
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To apply, please send your CV to firstname.lastname@example.org.